Maya pushed a KYC re-verify layer live in Q1 2026. Any Filipino-player Maya account opened before 2024 is asked to redo the single-ID submission once, adding ~3 minutes to the first-time cash-out.
Median impact
First-time cash-outs on first-payout-certified Jili, PG Soft, Pragmatic Play and Evolution rooms lengthened from 14 to 17 minutes while the re-verify queue drained. After the first withdrawal clears, subsequent cash-outs return to the normal 14-minute median.
Why it matters
The re-verify slowed Jili Bingo 90-Ball Maya payouts from a 13-minute median to 16 minutes for first-time users during the rollout. Bingo Plus 90-Ball and Jili Super Ace first-time Maya medians saw the same 3-minute drag. By end of March the queue had drained and all figures snapped back.